High Holidays Childcare?

How common is it for synagogues to offer childcare during High Holiday services?

For context: DH and I joined a new Reform synagogue this past winter, so this will be our first year celebrating Rosh Hashanah and Yom Kippur here. But the previous two synagogues we belonged to (one Conservative, one Reform) offered drop-off children’s services and/or childcare during the morning services with advanced registration for a fee. Our new synagogue just sent out High Holiday info without any childcare info, and when we asked about it, they had never heard of the idea. We thought it was pretty common and are surprised (and disappointed).